Effective date: 1 January 2019
Last updated: 12 March 2019
Welcome to arene.io (the "Site") owned and created by Galena Hill Systems LLC ("GHS", "we", or "our company").
Children and Minors
You must be at least 13 years of age to use this site. We do not intentionally gather Personal Data about visitors who are under the age of 13.
GHS collects Personal Data and Anonymous Data from you when you visit our site, when you send us information or communications in connection with your use of the Service, and/or when you download and use the GHS Software. "Personal Data" means data that allows someone to identify or contact you, including, for example, your name, address, geographic location of your computer or mobile device, telephone number, credit card number, email address and payment information, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data about you that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as follows:
We collect Personal Data from you, such as first and last name, email and mailing addresses, telephone number, company name, and password, when you register for the Service. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when your free trial period expires or upon your decision to subscribe to a paid plan. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us. If we conduct a survey in which you participate, we may collect additional profile information. We may also collect Personal Data at other instances in the Site or Application user experience where we state that Personal Data is being collected.
Personal Data from Third Parties
We may receive Personal Data about you from other sources like telephone or fax, from companies that distribute the Service by way of a co-branded or private-labeled website, companies that offer their products and/or services via the Service, or companies that provide services (such as payment processing services) in connection with the Service (collectively, "Partner Companies"). Our Partner Companies may supply us with Personal Data, such as your name and email and mailing address information or your login credentials for such Partner Company’s website or service, in order to help us establish the account or fulfill orders. We may add this information to the information we have already collected from you via our website in order to perform and improve the Service.
Personal Data via Technology
Usage of Personal Data
GHS uses your Personal Data in the following ways:
(a) to facilitate the creation of and secure your account on our network; identify you as a user in our system;
(b) to provide improved administration of the Service;
(c) to improve the quality of experience when you interact with the Service;
(d) to send you a welcome email to verify ownership of the email address provided when your account was created;
(e) to send you administrative email notifications, such as security or support and maintenance advisories;
(f) to respond to your inquiries related to employment opportunities or other requests;
(g) to send promotional communications;
(h) to provide you with hardcopy or electronic newsletters, or surveys;
(i) to send upgrades and special offers related to the Service and for other marketing purposes of GHS or our Partner Companies; and
(j) to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
(k) We may share your Personal Data with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing for purchases. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
(m) GHS may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Data may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
We may create Anonymous Data records from Personal Data by excluding information (such as your name and email) that render the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and functionality of the Service. GHS reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.
Disclosure of your personal data
Regardless of any choices you make regarding your Personal Data (if applicable), GHS may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on GHS; or (b) protect or defend the rights or property of GHS or users of the Service. Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.
Personal data changes
You may change any of your Personal Data in your account by editing your profile within the Account Management portion of the Site. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).
State Of California Privacy Rights
Users who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to email@example.com.
GHS is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should be aware that GHS cannot fully eliminate security risks associated with Personal Data.
Changes to this Policy